In this role, you will support the Operations Manager in overseeing the day-to-day operations of the venue, ensuring exceptional service and a safe environment for all our guests. You will also play a key role in coordinating and managing events, ensuring they run smoothly and exceed customer expectations.
Walterz Entertainment Centre is Blackpool’s premier venue for fun and entertainment, offering a state-of-the-art facility with ten-pin bowling, augmented reality darts, luxury karaoke booths, and a variety of games. With two fully licensed bars, stylish dining options, and spaces perfect for private events, Walterz is the ultimate destination for a memorable time with friends or family.
We are seeking an enthusiastic and dynamic Assistant Manager to join our team at Walterz Entertainment Centre. In this role, you will support the Operations Manager in overseeing the day-to-day operations of the venue, ensuring exceptional service and a safe environment for all our guests. You will also play a key role in coordinating and managing events, ensuring they run smoothly and exceed customer expectations.
Key Responsibilities:
- Assist in managing the overall operations of Walterz, ensuring all areas are running smoothly and efficiently.
- Provide excellent front-of-house service, ensuring guests have an exceptional experience from start to finish.
- Oversee and coordinate events, from initial planning through to execution, ensuring all details are managed and guest expectations are met.
- Supervise and support the team throughout shifts, ensuring speed of service, cleanliness, and staff productivity.
- Ensure the venue is opened and closed on time, with all opening and closing procedures followed precisely.
- Manage staff rosters, ensuring adequate coverage for both regular operations and special events.
- Maintain a comprehensive understanding of the venue’s reservation and booking systems (Karaoke, Bowling, Darts, etc.).
- Ensure compliance with health and safety policies and be fully conversant with all emergency procedures.
- Build rapport with guests to encourage repeat business and positive word-of-mouth.
- Communicate effectively with the marketing team to promote public events and increase attendance.
Event Responsibilities:
- Lead the organisation of larger events, including liaising with clients, managing bookings, and overseeing event execution.
- Work closely with the marketing team to create promotional material for events.
- Manage on-the-day event logistics, including setup, guest management, and problem-solving.
Essential Skills:
- At least 2 years of experience in bar/beverage management or a similar role.
- Demonstrable experience in delivering outstanding customer service.
- Strong communication skills, both oral and written.
- Experience in event management.
- Ability to work under pressure, multitask, and meet tight deadlines.
- Confident in managing a diverse team and dealing with a variety of customer needs.
Desirable:
- Food Hygiene Certificate.
- First Aid at Work certification.
- Knowledge of licensing laws and other relevant legislation.
- Experience in a fast-paced, high-volume hospitality environment.
Working Hours: Flexibility is required, as this role involves working a variety of shifts within a 7-day operation, including evenings, weekends, and public holidays.
Benefits:
- Bonus scheme
- Employee discount – 25% off holidays with the Partington Group
- Employee discount – 10% off at Walterz Entertainment Hub
- Employee discount – Local Attractions Discount Scheme
- Pension scheme
- Wellness programmes
- Ongoing training and development
- Birthday Treat – Additional day
- Service linked additional nnual leave
- Refer a friend scheme
- Team events
- Use of leisure facilities across the Parks
- Loyalty leave
