As our Receptionist you will be the first point of contact for all our guests and visitors. You will be an ambassador for Tarn House Holiday Park, promoting a welcoming, informative and professional environment and demonstrating the Company’s values at all times. The successful applicant will be keen to grow and develop both themselves and others, with a confident and friendly attitude.
The successful applicant will need to have strong admin and customer service skills as well as a full driving licence.
Benefits include:
- Uniform provided
- Employee discount – 25% off holidays with the Partington Group
- Employee discount – Local Attractions Discount Scheme
- Employee discount – 10% off at Walterz Entertainment Centre
- Pension scheme
- Discounted food
- Wellness programmes
- Bonus schemes
- Ongoing training and development
- Birthday Treat – Additional days annual leave
- Refer a friend scheme
- Team events
- Use of leisure facilities across the Parks
- Loyalty leave
What we need from you:
- To promote and sell products and facilities to guests to support the parks expansion.
- To be proficient with the checking in system.
- To undertake the responsibilities of Duty Manager as and when required and ensuring a full handover.
- To train all Reception team members in the correct use of all associated equipment.
- To ensure all Reception staff answer the telephone and speak to guests in a clear, positive and professional manner.
- To manage all issues related to the Reception team members including; issuing rosters, internal training, performance management and attendance management.
- To undertake the recruitment and selection of all Reception team members.
- To ensure that all Reception team members are suitably trained in all security procedures including; access for contractors, key handling, CCTV and cash handling, when applicable to the Park.
- To ensure that the reception area is clear and tidy and GDPR compliant
- Ensure that all Reception team members are fully trained in banking, transactional and cash handling procedures.
- To work with the Reception team members to enable them to handle customer complaints, comments and diffuse any difficult customer situations whilst understanding when to involve senior personnel.
- Ensure that detailed handovers are undertaken, recorded and monitored in the diary.
- Ensure that all procedures relating to the handling of cash and payments are followed.
- To monitor owners outstanding accounts.
- To coordinate and ensure the induction, training and development for all reception.
Skills, experience and qualities you will need:
- Receptionist experience in a similar role.
- Full, preferably clean, driving licence.
- The ability to demonstrate our company values at all times, FUN,FAMILY & FRIENDLY!
Important Information
- Applicants must be able to produce right to work documentation.
- Successful applicants will also be required to undertake a basic DBS check and DVLA licence check.
Reference ID: HeadReceptionist-NH AUG24
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