Receptionist

Role: Receptionist

Location: Newton Hall Holiday Park, Staining, FY3 0AX

Hours: 35 hours per week

Salary: £12.25 per hour (until 1st April)

Shift pattern: Thursdays to Mondays, (Tuesdays and Wednesdays off)

Role overview

• Check-in and check-out guests, ensuring all documentation both electronic and hard copy is completed by the guest and all park.
• Manage both digital and hard copy filing systems for all guests.
• Answer the telephone in a professional and timely manner, addressing queries and directing external calls to the correct department.
• Answer e-mails in a professional and timely manner.
• Upsell facilities and services offered by the Park.

Benefits include:

· Birthday Treat – Additional day annual leave

· Wellness programmes

· Team Member awards

· Loyalty leave

· Bonus schemes

· 1 in 6 weekends off (if applicable) where possible

· Ongoing training and development

· Refer a friend and Great Ideas schemes

· Team events

· Use of leisure facilities across the Parks

· Discounted food

· Employee discount off holidays with the Partington Group

· Employee discount at Walterz Entertainment Hub

· Employee discount – Local Attractions Discount Scheme

· Pension scheme

· Uniform provided

Requirements:

• Proven experience as a Receptionist or a similar role within the hospitality industry with Strong knowledge of customer service.
• Experience of booking systems, additional training will be provided.
• Able to produce right to work documentation (e.g. passport or birth certificate & NI document)
• Able to produce valid driving licence
• Strong communication skills, both verbal and written, to liaise with team members and guests effectively.
• Ability to work under pressure in a fast-paced environment while maintaining attention to detail.