We are recruiting for a skilled Receptionist who will be the first point of contact for all our guests and visitors. This role is perfect for someone who excels at communicating with others in a professional manner to ensure a high quality of customer service is provided to our guests; our vision is ‘to make every day feel like a holiday’.
Role: Receptionist
Location: Tarn House Holiday Park, BD23 3FF
Hours: 35 hours per week
Salary: £12.25 per hour (until 1st April)
Shift pattern: Shift patterns can vary between 8.30am starts and 7pm finishes subject to business needs. Weekend working will be essential.
Role overview
- Check-in and check-out guests, ensuring all documentation both electronic and hard copy is completed by the guest and all park.
- Manage both digital and hard copy filing systems for all guests.
- Answer the telephone in a professional and timely manner, addressing queries and directing external calls to the correct department.
- Answer e-mails in a professional and timely manner.
- Upsell facilities and services offered by the Park.
Benefits include:
· Birthday Treat – Additional day annual leave
· Wellness programmes
· Team Member awards
· Loyalty leave
· Bonus schemes
· 1 in 6 weekends off (if applicable) where possible
· Ongoing training and development
· Refer a friend and Great Ideas schemes
· Team events
· Use of leisure facilities across the Parks
· Discounted food
· Employee discount off holidays with the Partington Group
· Employee discount at Walterz Entertainment Hub
· Employee discount – Local Attractions Discount Scheme
· Pension scheme
· Uniform provided
Requirements:
- Proven experience as a Receptionist or a similar role within the hospitality industry with Strong knowledge of customer service.
- Experience of booking systems, additional training will be provided.
- Able to produce right to work documentation (e.g. passport or birth certificate & NI document)
- Able to produce valid driving licence
- Strong communication skills, both verbal and written, to liaise with team members and guests effectively.
- Ability to work under pressure in a fast-paced environment while maintaining attention to detail.
