Your Experience

Partington’s Holiday Parks vision is to provide friendly places where families have fun, we aim to provide a first-class guest experience for both our owners and holiday makers, we believe we achieve this most of the time.

Feedback is really important to us to help us provide you with the best customer experience possible. Whether you are on holiday with us or own a Holiday Home at one of Parks, we would love to hear about your experience with us.

Listening to customers has always been important to us at Partington’s. Your feedback will help us improve our service for people like you!

If you are not entirely happy with an element of the customer service you have received from Partington’s Holiday Parks during the booking process or prior to your arrival on Park, please email happyholidays@partingtons.com

We aim to investigate your issue and feedback and we will respond to your email within 48 hours.

In order to remain at a high and improving standard, we have a procedure through which you can contact us directly if for any reason you are not satisfied with your experience.

Even though we’ll do all we can to give you a fantastic experience with us at Partington’s, things can sometimes go wrong.

If you have an issue whilst on Park, please report this to our dedicated Reception Team. Our team are always on hand to help and assist you. If you would like to take your issue a step further please see the Park Manager.

Raising an issue whilst on the Park gives us the opportunity to rectify the matter there and then, so you can enjoy the rest of your experience with us.

If you wish to contact us via email, please email us at customerservices@partingtons.com

• Which Holiday Park the issue occurred
• Time/date of any incident
• A full description of the issue raised
• Booking reference number (holiday makers)

You will receive an email acknowledgement; our aim is to investigate the adverse comment or complaint raised efficiently and respond to your email within ten working days. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.